Roper & Son Limited Case Study

With Brendan Herries

About Roper & Son Limited

Roper & Son Limited is a comprehensive produce business specialising in growing, harvesting, and packing vegetables, as well as peeling red onions for supermarkets nationwide. In addition, they pack for other growers, handling multiple products like onions, pumpkin, squash, and beetroot. With around 20 staff, their operations play a vital role in the supply chain.

The Roper & Son Limited difference

While Roper & Son Limited runs a dynamic farming operation, their standout feature is their packhouse, which peels red onions for nearly the entire country. The company also provides packing services for other red onion growers, paying them based on their packet rate.

Why did Roper & Son approach Dataphyll?

The challenges began when the company’s workforce and client list grew.

“We were looking at traceability and to monitor staff performance—crucially, for safety and recall purposes for the supermarkets and consumers.

“Our existing manual, paper-based system needed to be more efficient. We met the Dataphyll team at a field days event, which was the start of the working relationship.

What most impressed Roper & Son about Dataphyll?

Roper & Son found Dataphyll’s base product promising, but it wasn’t a perfect fit for their unique workflow. Instead of forcing Roper & Son to adapt, Dataphyll modified its product to cater to Roper’s processes.

“They managed to change how the product works a wee bit to suit our process.”

What problem or problems did Dataphyll solve for Roper & Son Limited?

Dataphyll’s system offered a solution to several challenges:

  • Ensured seamless tracking and traceability for the products going through the packhouse.
  • Offered a reliable method to gauge and remunerate staff performance.
  • Allowed efficient monitoring of packing rates without the need for paper.

What were the benefits of using Dataphyll's solution?

The Dataphyll system introduced more than just operational efficiency. The system-initiated competition among staff, pushing slower workers to improve. It also provided a system resilient against shifts and changes in the workforce. Dataphyll’s quality control capabilities allow precise quality tracking based on who packed the produce.

What has life been like after Dataphyll's solution?

Post-implementation, there were discernible changes.

“It is a good system. It gives us a good level of oversight. If we have a problem the Dataphyll team’s response is fantastic, which was essential given the system’s crucial role in our daily operations.

“In terms of service, Dataphyll’s team is unparalleled. The management system has become an integral part of our infrastructure, ensuring that the business operates seamlessly daily. This partnership showcases how adaptive tech solutions and responsive service can bring tangible improvements to businesses, ensuring growth, efficiency, and ongoing success.”